- Avoid using abrasive chemical cleaners.
- Brush with a soft tooth brush and gentle soap to remove any residue or marks.
- Polish with soft cloth.
- Store in a safe, dry place when you don't wear it.
- Free shipping from 200 euros.
- Standard shipment takes 2-4 business days.
- Express shipment takes 24-48 hours.
- Should you be dissatisfied with your order, you can return it within 14 days of receiving your parcel.
- Return shipping costs are to the customer's discretion until our little business is profitable.
F.A.Q.
Do your bracelets come in different sizes?
Our bracelets and cuffs are available in one size only and have been specially designed to fit all wrists.
How do I know my ring size?
RING SIZE
All our rings are available in standard EU sizes 52, 54, and 56. To find your perfect fit, consult our Ring Size Guide below.
MEASURE YOUR RING SIZE
Using a ring that fits you well, measure its inside diameter with a ruler in millimeters or inches. Then, refer to the size chart to match your measurement to the closest ring size. If you find yourself between two sizes, we recommend choosing the larger size for the best fit.
Can I get my order gift wrapped?
Each of our creations is presented in an elegant zip pouch in the brand's signature color, carefully placed inside a sturdy box. This is thoughtfully designed to protect your jewelry and enhance your experience from the moment you open the box.
My order has arrived damaged, what should I do?
For any issues with your purchase, we recommend reaching out to the point of sale where it was made. If you ordered through our online boutique, feel free to email us at service@violainemuras.com or call us directly at + 33 6 72 51 97 03.
We’re pleased to offer a complimentary repair service for one year from the purchase date, with proof of purchase.
After this period, our team will assess your piece and, if possible, provide a quote for a paid repair. For more details, don’t hesitate to contact us at service@violainemuras.com.
How do I return my order?
You will be responsible for the return shipping costs, and we kindly ask you to ensure the parcel is securely packaged, as it remains your responsibility until it reaches us.
After receipt and verification of the products returned by the Customer, the Company will reimburse the payments received within fourteen (14) working days.
Or should you prefer, we’re happy to offer store credit as an alternative to a refund.
If you are sending the product back from another country than the European Union, we advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
To proceed with your return, login to your account.
